Privacy Policy

Privacy Policy

At BAEHR Heating & Air, accessible from www.baehrheatandair.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected, recorded, and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected in BAEHR Heating & Air. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for our service, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, Operate, and Maintain our Website
  • Improve, Personalize, and Expand our Website
  • Understand and Analyze How you Use our Website
  • Develop New Products, Services, Features, and Functionality
  • Communicate with You, Either Directly or Through One of Our Partners, Including for Customer Service, to Provide you with Updates and Other Information Relating to the Website, and for Marketing and Promotional Purposes
  • Send you Emails
  • Find and Prevent Fraud

Log Files

BAEHR Heating & Air follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of BAEHR Heating & Air.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on BAEHR Heating & Air, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that BAEHR Heating & Air has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

BAEHR Heating & Air’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

  • Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The Right To Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The Right To Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The Right To Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The Right To Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The Right To Object To Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The Right To Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

BAEHR Heating & Air does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Testimonials

Sora O.

Jay has helped me -and my neighbors- over the years with several old HVAC units that are outdated and hard to find parts for these ...

Rebecca S.

Jay from BARHR heating and air was absolutely amazing. He came out so fast and fixed our heating the same day. He was professional, knowledgeable, ...

Darryl M.

Had trouble making our thermostat work–it was far too complicated for an old fool like me. I contacted maybe 3, maybe 4 local heating and ...

Ray K.

Can’t say enough good things about BAEHR. They did everything well! The new mini-split AC/Heater in my art studio is working much better than I ...

Dominic A.

My HVAC heater kept shutting off, and so I called on Baehr Heating and Air. Jay, the owner of Baehr Heating and Air, was very ...

Jennifer W.

Completely recommend Baehr Heating and Air. We had Alex and Johnny come fix the condensate drain that was not originally installed properly for our gas ...

Lydia M.

So I woke up Saturday morning to my cats, yelling at me as they like to lie on the heat vents for warmth, and realized ...

Charlie Z.

It was the day after Christmas, and my furnace wasn’t working. It had failed three days earlier, but the company that usually services my system ...

Michele I.

Jay is amazing, he was prompt to call back and knew what my issue was immediately. It was fixed even faster ;)He is extremely professional ...

Carl M.

My gas fireplace malfunctioned during the recent blizzard, so after the power went out, I had no heat. Jay Baehr came by and fixed my ...

Patricia M.

Were it possible, I’d give Baehr Heating & Air 10 stars! Our combination heating/hot water system motor was burned out due to a power surge ...

Adam S.

I went through three previous companies (two through my home warranty company) before calling Jay at Baehr. Two of the previous companies told me I ...

Tom M.

I like to wait a month or so before writing a review. This gives time to be more accurate with my observations. Having said that, ...

Jennifer A.

I run a childcare and our heater quit working. We called and they were able to get us in first thing in the morning. The ...

Jessica A.

Jay is awesome! He explains things so we can understand, is helpful and doesn’t try to upsell on services you don’t need. He fixed our ...

Donna M.

I am a Property Manager in Grass Valley Baehr is our go to person for HVAC. Jay goes above & beyond to make sure our ...

Gretchen B.

Highly recommend. My ac went out when it.was crazy hot heat wave. Called Jay at 7:30 a.m.. …he fit me in to his busy schedule. ...

Karin O.

Jay was so great in servicing our air conditioning. He had the parts needed to do the work right away. Even with our unit being ...

Joseph O.

Jay and the team were great. Good communication about the shortage of AC units allowed us to plan ahead. They installed two split levels quickly ...

Jennifer W.

Completely recommend Baehr Heating and Air. We had Alex and Johnny come fix the condensate drain that was not originally installed properly for our gas ...

Garth Y.

Jay and his assistant were awesome! I’m remodeling an older home and they were Quick with a diagnosis and a fix for my HVAC situation. ...

Madison R.

Jay is great! He is very responsive and knowledgeable about HVAC issues. He fit our industrial machine (water chiller) into his schedule right away (same ...

Tom M.

I like to wait a month or so before writing a review. This gives me time to be more accurate with my observations. Having said ...

Darryl M.

Had trouble making our thermostat work–it was far too complicated for an old fool like me. I contacted maybe 3, maybe 4 local heating and ...

Jessica A.

Jay is awesome! He explains things so we can understand, is helpful, and doesn’t try to upsell on services you don’t need. He fixed our ...

Jesse G.

Very knowledgeable, exceeded and surpassed expectations. I’ve had trouble with my unit in the past and yet 5 other Heating and Air companies couldn’t fix ...

Rebecca S.

Jay from BAEHR’s heating and air was absolutely amazing. He came out so fast and fixed our heating the same day. He was professional, knowledgeable, ...

Sora O.

Jay has helped me -and my neighbors- over the years with several old HVAC units that are outdated and hard to find parts for these ...

Adam S.

I went through three previous companies (two through my home warranty company) before calling Jay at Baehr. Two of the previous companies told me I ...

Gretchen B.

Highly recommend. My ac went out when it was a crazy hot heat wave. Called Jay at 7:30 a.m he fit me into his busy ...

Linda Y.

Jay and his staff are professional, knowledgeable, and courteous. Jay delivers excellent service. He went the extra mile to get heat to my home and ...
Knowledgeable, helpful, efficient and professional. Those four words describe Jay and Ben perfectly. I look forward to their service now that I have signed up for the maintenance plan. Well worth the cost, ten fold.
Jim Jensen
Jim Jensen
2024-04-19
We are so pleased with our new HVAC system and bathroom exhaust fan. Jay and his entire staff were super. A couple of issues came up and they stuck with the process and fixed everything with care, speed, and great care. Thank you so much!
J Waterfall
J Waterfall
2024-04-11
We recently had our heating and a/c system replaced by the team from Baehr. They were absolutely fantastic to work with. Alex gave us lots of options to think about and also guided us through the pros and cons of each one. They were very professional and courteous throughout the process. We highly recommend Alex, John and the whole team from Baehr.
John Keenan
John Keenan
2024-04-07
This is the best heat and air company around the area. Their service is top notch.
Rebecca Oest
Rebecca Oest
2024-03-24
Amazing service from Alex and team
Steve Katzman
Steve Katzman
2024-02-22
Excellent service. Jay came out and was able to diagnose the issue and resolve the problem. We have heat again! Highly recommend Baehr for any HVAC needs. Great guy too!
Ken Jones
Ken Jones
2024-02-16
The owner came out himself to check out my radiant floors which I already thought was cool. When he looked at them he came to the conclusion that the zone control modules were probably shot. He told me that if I am comfortable changing them myself Id save some money, I agreed. He gave me some pointers on how to do it and the website on which I could find the products. That was 1 year ago, I finally got around to changing them and now my radiant floors work like new. Thank you guys for helping and being thoughtful. And most importantly being right.
josh fowler
josh fowler
2024-01-27
Great customer service and follow-up. Jay was able to troubleshoot, explain and solve my FAU issues quickly. They’ll be handling my HVAC needs from now on.
Aaron Brown
Aaron Brown
2024-01-08
Props to Jay and his company! Although they were super busy and had to reschedule my appointment, it was worth the wait. He knew exactly what he was working with and got my heater working properly again. The previous company that came out (South Placer Heating and Air) gave me a wrong diagnosis for the issue and then tried to convince me I needed to replace the heat exchange or the entire HVAC unit! Thank goodness I got a second opinion, and landed someone honest. Jay saved me big time.
Rebecca Wong
Rebecca Wong
2023-12-18
Honest and reliable business. Both Johnny and Jay care about their customers and the community. They have our best interests at heart, and I highly recommend them! If I have an HVAC issue again, I know who to call. Did I mention Jay showed up on his day off when an emergency repair came up and we needed to reschedule? These guys are a stop shop. They have all the next steps available and genuinely care. Awesome front desk as well.
Jasmine Drake
Jasmine Drake
2023-12-04