Privacy Policy
How Baehr Heating And Air collects, uses, and protects your information — including your SMS messaging and California privacy rights.
Effective Date: July 27, 2026
Baehr Heating And Air Inc., doing business as Baehr Heating And Air, operates the website baehrheatandair.com. We value your trust and are fully committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information whenever you visit our website or use our services. Our business address is 431 Crown Point Cir Ste 130, Grass Valley, CA 95945.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
1. Personal Information
We may collect personal information that you voluntarily provide, including:
- Name
- Phone number
- Email address
- Mailing address
- Service details
This information is collected when you request a quote, schedule service, submit a contact form, communicate with us, or otherwise interact with our business.
2. Non-Personal Information
We may automatically collect certain non-personal information when you visit our website, including:
- IP address
- Browser type
- Device information
- Operating system
- General browsing behavior
This information helps us improve website performance, functionality, and security.
How We Use Your Information
We use the information we collect to:
- Deliver and manage our services
- Schedule, confirm, and manage appointments
- Respond to inquiries and support requests
- Process payments and send invoices
- Improve our website and service offerings
- Send service updates and promotional communications (only with your consent)
Mobile Messaging & SMS Communications
If you provide your phone number and opt in, you may receive informational text messages from Baehr Heating And Air. These may include:
- Appointment confirmations
- Appointment reminders
- Service updates
- Account notifications
- Promotional offers (if you consent)
Message frequency may vary based on your service activity and preferences. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to any message. After you send STOP, you will no longer receive text messages from us. For assistance, reply HELP or contact us directly at [email protected] or (530) 575-0043.
Consumers’ phone numbers and opt-in data will not be shared with third parties for marketing or promotional purposes. All text messaging originator opt-in data and consent information will not be shared with any third parties. See our Messaging Terms & Conditions for the full program terms.
How We Share Information
We do not sell your personal information.
We may share limited information only in the following situations:
- With trusted service providers who assist with essential business operations (such as payment processing or website hosting), under contracts that restrict their use of it
- When required by law or legal process
This does not include mobile messaging opt-in data.
Cookies & Analytics
The tools confirmed on this site are Google Tag Manager (container GTM-NLXMN26), Google Analytics 4, Google Ads, Microsoft Bing Ads, CallTrackingMetrics, WhatConverts, ClickCease, SearchAtlas OTTO, SearchKings campaign tools, and CI Web Group Cortex. These tools measure site use, advertising performance, calls, form activity, and the source of a visit. The site also uses Google reCAPTCHA Enterprise for form-spam protection and the ServiceTitan online scheduler for appointment booking. Information entered into the scheduler is processed by ServiceTitan. We do not run a chatbot.
Depending on your choices, these tools may receive identifiers and internet or electronic network activity, including IP address, browser and device details, referring page, pages viewed, campaign parameters, approximate location, and call-attribution data. Contact and service-request information is collected only when you provide it. You can control optional analytics and advertising through the on-site cookie preferences. We also honor applicable region-based consent requirements and Global Privacy Control.
Payment Security
This website does not collect, transmit, or store credit card or bank account numbers. When you pay for service, payment is processed through our secure invoicing and payment providers. Financing applications offered on our Financing page are completed entirely on the lender's own secure websites — GreenSky® and Wells Fargo Bank, N.A. (Bryant® credit card) — and are governed by those lenders' privacy policies and terms. We never see or retain your full card or application details.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to safeguard your data, no method of transmission over the internet or electronic storage is completely secure.
Children's Privacy (COPPA)
Our website and services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.
Your California Privacy Rights — Do Not Sell or Share My Personal Information
You may:
- Opt out of promotional emails using the unsubscribe link in our emails
- Reply STOP to unsubscribe from text messages
- Reply HELP for assistance with SMS
- Contact us to access, update, or request deletion of your information
- Manage cookie settings through your browser
Baehr Heating And Air does not sell personal information for money. Some advertising and attribution tools may constitute “sharing” for cross-context behavioral advertising under California law when advertising consent is enabled. Under the California Consumer Privacy Act as amended by the CPRA (Cal. Civ. Code §1798.120–.121), California residents have the right to:
- Know what personal information we collect, use, and disclose, and request a copy of it.
- Delete personal information we hold about you.
- Correct inaccurate personal information.
- Opt out of the sale or sharing of personal information for cross-context behavioral advertising.
- Limit the use of sensitive personal information (we collect none beyond what is needed to provide service).
- Non-discrimination — we will never deny service, charge different prices, or provide a different level of service because you exercised a privacy right.
Use the Manage cookie preferences control below and decline advertising to opt out on this site. We also honor the Global Privacy Control (GPC) browser signal as an advertising opt-out without requiring another interaction. To exercise access, deletion, correction, or other rights, email [email protected] or call (530) 575-0043. We will verify your request using the contact information you provide and respond within the time required by law. You may also designate an authorized agent to submit a request on your behalf.
"Do Not Sell or Share My Personal Information" requests are handled through the contacts above.
You can review or change your cookie choice for this site at any time:
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
- Baehr Heating And Air Inc. (doing business as Baehr Heating And Air)
- 431 Crown Point Cir Ste 130, Grass Valley, CA 95945
- Email: [email protected]
- Phone: (530) 575-0043
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